Refund Policy

Privacy Policy

PRIVACY POLICY INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER

1.1 We are pleased that you are visiting our website and thank you for your interest. In the following sections, we inform you about how we handle your personal data when you use our website. Personal data refers to all information that can identify you personally.

1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Belgravia Boutique. The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the "https://" prefix and the lock icon in your browser's address bar.

You said: Can I return my order?

Can I return my order? Yes — returns are possible. If you are not satisfied with your purchase, you may return your items within 30 days of receipt. Returns will only be accepted if the following conditions are met: Return Conditions

  • The product must include all original parts, components, and packaging, in the same condition as received.
  • The product must not be broken or damaged due to careless handling.
  • For hygiene-related items (e.g., beauty or personal care products), items must be cleaned thoroughly before returning.
  • If your item arrives defective, this must be reported immediately with photo evidence.
  • Return shipping costs are the responsibility of the customer. Returns will be processed within 7 business days of receiving the parcel. If all conditions are met, you will receive a confirmation email once your return is accepted. Ravello New York reserves the right to refuse returned items that appear used, worn, washed, or damaged through no fault of our own. How do I return my order? If your order meets all return requirements, please follow the steps below:

  • Email us at: 📩 info@ravello-newyork.com Your email must include:

  • Your order number
  • The reason for return
  • Clear photo(s) of the item (required if damaged or defective)
  • Your full name
  • Your address

  • Wait for our instructions We will provide you with the correct return warehouse address. ⚠️ Important: Do not return items to the sender’s address on the package. This is not our return facility — items sent there will not be processed. Return costs All return shipping costs are the responsibility of the customer. Right of Withdrawal (for Consumers) If you are a consumer (a natural person purchasing for personal, non-commercial use), you have the right to withdraw from your purchase under the following terms: Cancellation Terms

  • You may cancel your order within 30 days of receipt. Please note:

  • Our fulfillment system is fully automated.
  • Once your order is placed, it is immediately processed and prepared for shipment.
  • Orders cannot be cancelled once they have been dispatched. If your order has already shipped, please wait for it to arrive and then request a return by following the steps above. To notify us of your withdrawal, email us at: 📩 info@ravello-newyork.com The cancellation is only completed once we receive the returned goods. Return shipping Return shipping fees are the customer’s responsibility. Processing Your Refund If your return meets all requirements, we will issue your refund within 30 days of receiving the returned goods. Refunds will be processed using the same payment method used at checkout unless another arrangement is agreed upon. Shipping costs are non-refundable. PLEASE NOTE All returns must be sent to our central warehouse in Asia. Return shipping costs are paid by the customer. Questions? 📩 info@ravello-newyork.com also for this text, and email to info@belgravia-boutique.com

6:11 PM

Claude responded: Can I return my order?

Can I return my order? Yes — returns are possible. If you are not satisfied with your purchase, you may return your items within 30 days of receipt. Returns will only be accepted if the following conditions are met:

Return Conditions

  • The product must include all original parts, components, and packaging, in the same condition as received.
  • The product must not be broken or damaged due to careless handling.
  • For hygiene-related items (e.g., beauty or personal care products), items must be cleaned thoroughly before returning.
  • If your item arrives defective, this must be reported immediately with photo evidence.
  • Return shipping costs are the responsibility of the customer.

Returns will be processed within 7 business days of receiving the parcel. If all conditions are met, you will receive a confirmation email once your return is accepted.

Belgravia Boutique reserves the right to refuse returned items that appear used, worn, washed, or damaged through no fault of our own.

How do I return my order? If your order meets all return requirements, please follow the steps below:

  1. Email us at: 📩 info@belgravia-boutique.com

Your email must include:

  • Your order number
  • The reason for return
  • Clear photo(s) of the item (required if damaged or defective)
  • Your full name
  • Your address
  1. Wait for our instructions We will provide you with the correct return warehouse address.

⚠️ Important: Do not return items to the sender's address on the package. This is not our return facility — items sent there will not be processed.

Return Costs All return shipping costs are the responsibility of the customer.

Right of Withdrawal (for Consumers) If you are a consumer (a natural person purchasing for personal, non-commercial use), you have the right to withdraw from your purchase under the following terms:

Cancellation Terms

  • You may cancel your order within 30 days of receipt.

Please note:

  • Our fulfillment system is fully automated.
  • Once your order is placed, it is immediately processed and prepared for shipment.
  • Orders cannot be cancelled once they have been dispatched.

If your order has already shipped, please wait for it to arrive and then request a return by following the steps above.

To notify us of your withdrawal, email us at: 📩 info@belgravia-boutique.com

The cancellation is only completed once we receive the returned goods.

Return Shipping Return shipping fees are the customer's responsibility.

Processing Your Refund If your return meets all requirements, we will issue your refund within 30 days of receiving the returned goods. Refunds will be processed using the same payment method used at checkout unless another arrangement is agreed upon. Shipping costs are non-refundable.

PLEASE NOTE All returns must be sent to our central warehouse in Asia. Return shipping costs are paid by the customer.

Questions? 📩 info@belgravia-boutique.com